Please read below for various terms, conditions and policies for product returns with Lusso Clothing.
All Clearance Items are FINAL SALE. Any promotional/flash sale items with a discount of 20% off or more cannot be returned and are FINAL SALE. All purchases are final on underwear & jewellery. This is for hygienic purposes and there will be no exceptions on these items.
All returned items are for STORE CREDIT ONLY, absolutely NO CASH REFUNDS. Items must be received within 30 business days of receiving the order to get a store credit. Anything after that will not be accepted and you will be responsible for shipping costs to get it back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 30 days. Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken back. It must be in its original condition.
Once we receive returns they will be processed within 3-6 business days and at this time you will be issued a store credit through your customer account email in the price of the item or items you sent back minus the shipping charges that were paid to get the items to you. We are not responsible for the return shipping charges.
If you are returning shoes, the shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box make the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to return shipping cost.
Please note that store credits will never expire!
If you believe you have received an item with a defect we must be contacted within 5 business days of the date it was delivered to you in order for you to get a replacement. After the 5 business days, there is nothing that we can offer you.
Please keep in mind if the item that you purchased is HAND WASH ONLY, DO NOT wash in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Hand wash in your sink or tub with a delicate detergent. Please follow washing instructions as we are not responsible for items that are not properly washed.
Please send returns to:
Lusso Clothing Ltd.
1180, 9713 Hardin Street
Fort McMurray, Alberta, T9H 1L2